Developed by: Tri-Tech Retail
Support Email: [email protected]
About AIM (Tri-Tech Retail)
Podium can enhance your team’s efficiency by monitoring order statuses and sending text updates. You can also request reviews, and send pickup and repair notifications.
- Get more leads and improve their online reputation by automatically collecting more reviews
- Spend less time contacting customers by automatically notifying customers about pickups and repairs
- Improve customer experience by automatically sending feedback requests
- Keep customers informed about orders by automatically sending order status updates
AIM (Tri-Tech Retail) and Podium
Compatibility
AIM Version 12 (or later)
Setup Process
- When connecting the integration, you will receive your Podium Client ID.
- Contact the AIM sales team to enable the Active-e Podium Service.
- Complete these steps within your AIM account once the above steps have been completed.
Use cases
- Notify customers
When a contract payment was declined via auto payment - a notification is sent to the customer to update their card information.
- Request a review
Request a review after an invoice is completed in Tri-Tech (AIM)
- Notify customers
The ability to send out notifications to customers from Tri-Tech (AIM).
- Notify customers
Repair order is marked as complete in Tri-Tech (AIM), Podium will send out a notification for pick up
- Notify customers
Special order is completed in Tri-Tech (AIM), Podium will send out a notification that the item is ready
- Notify customers
When a contract has been paid off in full in Tri-Tech (AIM), Podium will send out a notification letting the customer know.