INTERACTION MANAGEMENT™

Messaging Platform

All of your messages from Facebook, Google, SMS and more to a single inbox. Manage and respond to every message from one platform.

Messaging moves the needle.

01

Choose templates

Create your own template or choose from one of the ready-to-send options.

02

Respond automatically

Send automated messages to customers who text your business after hours.

03

Manage conversations

See which messages still need a response and who has already read them.

“We had our call center guys going from Zendesk to Facebook Messenger to the reviews. Now that it’s just all on one system, it makes it a lot easier to manage and make sure that nothing gets forgotten.”

tireoutletQuote

Jenn Nicole

Marketing Coordinator
MANAGEMENT

Manage your inbox.

Mark read and unread, assign conversations to different employees or business locations, filter conversation types, and define permissions.

Use Case 1@2x
MOBILITY

Chat on the go.

With mobile and desktop apps, you can communicate with your leads, customers, and teams from anywhere.

mobility2x
ORGANIZATION

Grouped conversations

Podium intelligently groups incoming messages so you can see which messages need attention at a glance while drastically reducing response times.

Use Case 3@2x

Other features:

product icon

Attachments

Send and receive photos, videos, and all major file types.

product icon

Templates

Send personalized messages and invites or make it easier with customizable templates.

product icon

Auto Responder

Funnel leads from your website to your inbox with Webchat even when you can’t respond in person.

product icon

Automations

Set up conversations to be automated, like review invites, feedback requests, and reminders.

product icon

Permissions

Give the right people access to the right conversations.

product icon

Assign Conversations

Transfer relevant conversations from one employee or business location to another.

Watch the demo to get started.