<div id="pl-1588"  class="panel-layout" ><div id="pg-1588-0"  class="panel-grid panel-no-style" ><div id="pgc-1588-0-0"  class="panel-grid-cell" ><div id="panel-1588-0-0-0" class="so-panel widget widget_text panel-first-child" data-index="0" ><h3 class="widget-title">The Challenge</h3>			<div class="textwidget"><p><span style="font-weight: 400;">Melbourne-based Australian Diamond Company knew how to make brilliant, customizable jewellery that stunned customers. However, it didn’t know how to translate those rave reviews into a flawless online reputation to attract more customers. </span>George Bakoulas, ADC General Manager, said, “I knew that I wanted to try and maximize the amount of customer feedback that we had online by way of reviews, but there was a gap with me trying to implement a process versus coming up with a solution that enabled me to maximize the chance of us receiving customer feedback.”</p>
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		</div><div id="panel-1588-0-0-1" class="so-panel widget widget_text" data-index="1" ><h3 class="widget-title">The Solution</h3>			<div class="textwidget"><p><span style="font-weight: 400;">The Australian Diamond Company turned to Podium for a complete Interaction Management™ platform. ADC immediately integrated Podium into their communication stack to message customers in real-time and seamlessly send review invitations through text. ADC now enjoys an impressive online presence. ADC went from getting just under one review per month to now receiving new reviews every other day, on average. </span></p>
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		</div><div id="panel-1588-0-0-2" class="so-panel widget widget_text" data-index="2" ><h3 class="widget-title">The Result</h3>			<div class="textwidget"><p><span style="font-weight: 400;">Bakoulas said, “We get a lot of people coming in and saying ‘I read [about] you online, and that&#8217;s what prompted us to come in and inquire about your products and services. </span><span style="font-weight: 400;">As an added bonus, the new review system has become a powerful motivator for employees. Bakoulas says “I feel like it actually is a really good motivator to my sales staff because they get really pumped when they receive a review and the customer names them.”</span></p>
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Customer Acquisition

Customer Experience

Online Reputation Management

Australian Diamond Company polishes their online presence like a master jeweller.

Australian Diamond Company wanted to maximize their customer feedback. With Podium, they could easily collect review and NPS scores.

Australian Diamond Company polishes their online presence like a master jeweller.

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