Never Miss an Inbox Message Again!

BCP has transformed the way businesses operate and engage with customers through the use of tech-enabled solutions.

Our partners know the value of text communication. 9 out of 10 customers prefer to text, but it is difficult or impossible to manage your inbox 24/7.

Managed Conversations was created to solve for that problem. Managed Conversations responds to all of your Podium Inbox messages with live on-shore agents.

BCP's Managed Conversations enables businesses to:

• Provide 27/4 engagement with all text-based, Facebook, and Google Business Profile messages
• Manage all Podium Inboxes and engage customers: On average, it takes people 90 seconds to respond to a text message. And they are expecting a quick response back
• Capture customer information and intent in the moment: 9 out of 10 people read the texts they receive within the first 3 minutes. If you are not managing your Podium Inbox, you could miss opportunities
• Cultivate a relationship with the customer via SMS: 63% of consumers say they would switch to a company that offered text messaging as a communication channel. BCP engaged with these customers with live on-shore agents to encourage the relationship and best assist the customer

Service Packages (*Podium Webchat required)

Managed Conversations 40

$300/mo

• Up to 40 managed conversations

Managed Conversations 100

$500/mo

• Up to 100 managed conversations

Managed Conversations 200

$850/mo

• Up to 200 managed conversations

All packages offer the same excellent customer engagement and support. Pricing is based on the monthly volume of texts a website receives.