Premier Expert


Monroe, NC, United States of America



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  • Automotive
  • Home Services
  • Retail
  • Medical
  • Dental
  • Travel & Hospitality
  • Insurance
  • Real Estate


  • Responding to Inbox Messages


  • United States
  • Canada

About BCP

Never Miss an Inbox Message Again!

BCP has transformed the way businesses operate and engage with customers through the use of tech-enabled solutions.

Our partners know the value of text communication. 9 out of 10 customers prefer to text, but it is difficult or impossible to manage your inbox 24/7.

Managed Conversations was created to solve for that problem. Managed Conversations responds to all of your Podium Inbox messages with live on-shore agents.

BCP's Managed Conversations enables businesses to:

  • Provide 27/4 engagement with all text-based, Facebook, and Google Business Profile messages
  • Manage all Podium Inboxes and engage customers: On average, it takes people 90 seconds to respond to a text message. And they are expecting a quick response back
  • Capture customer information and intent in the moment: 9 out of 10 people read the texts they receive within the first 3 minutes. If you are not managing your Podium Inbox, you could miss opportunities
  • Cultivate a relationship with the customer via SMS: 63% of consumers say they would switch to a company that offered text messaging as a communication channel. BCP engaged with these customers with live on-shore agents to encourage the relationship and best assist the customer

Service Packages (*Podium Webchat required)

Managed Conversations 40


  • Up to 40 managed conversations

Managed Conversations 100


  • Up to 100 managed conversations

Managed Conversations 200


  • Up to 200 managed conversations

All packages offer the same excellent customer engagement and support. Pricing is based on the monthly volume of texts a website receives.


66% Reduction in Workload

50% Increase in Conversions

2-Minute Median Response Time




Great Service by Great People!





Demario Adkins, Behavioral Health Services of Virginia

Great support and a quick start-up.